Not one room forgotten at shift change
Statuses, assignments and turn-downs stream live from the floor phone to the front-desk screen. The head housekeeper sees what's left, the front desk sees what's ready to sell.
Everyone seesthe same hotel,at the same moment
The operations platform that holds rooms, maintenance, handover notes and quality together — and gives management the steering that goes with it.
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Everything that keeps the hotel running, in one place
Every incident follows its cycle through to closure
Category, room, photo, owner: a report leaves from any workstation and stays visible until it's resolved. The resolution rate is tracked per department — not from memory.
Handover notes no longer leave with the outgoing shift
Cross-department chat, announcements, shift handovers and agenda: what must be done is written, assigned, time-stamped, and its recipient shows as read / unread.
Your routines become signed-off checklists
A procedure written once, applied everywhere: each task is ticked by a person, at a time, with an audit trail. Quality controls and guest reviews follow the same track.
A day inside hub.
From 7 am to midnight, information passes from one team to the next without getting lost. Here are three real moments of hotel operations.
7:00 am
Morning handover
- The night shift left 3 written notes; they show up as unread.
- The head housekeeper assigns the floors in two minutes.
- The front-desk opening checklist gets ticked, time-stamped.
12:30 pm
Rush hour
- A staircase spotlight gives out: photo taken on the spot, category Electrical.
- Location and description travel with it: maintenance knows what to bring.
- “Repaired” is ticked from the card; the report closes, time-stamped.
10:00 pm
Night round
- The round is done checklist in hand, on mobile.
- The day's lost-and-found items are logged and photographed.
- Whatever stays open is written down for the morning team.
Take the controls of hub.
Open the simulator and run a real day: morning handover, rush hour, night round. Demo data, no account required.
Your hotel is up and running in a day
No six-month project, no PMS overhaul. We start from your existing procedures.
Setup
Rooms, floors, departments and accounts are created with you. €250 excl. VAT up to 99 rooms.
Training
One session per trade, remote or on site, on your own rooms.
Migrating your routines
Your handover notes and paper procedures become checklists inside the tool.
Questions about the product
Can handover notes, checklists and incidents live in a single tool?
That is hub's primary purpose. Shift handover notes, cleaning and inspection checklists, technical incidents, lost items and guest requests live in one place, with an author, a recipient, a status and an audit trail. No more logbook, spreadsheet or parallel messaging group.
Which hotel departments can use the platform?
All of them: front desk, floors and housekeeping, technical maintenance, F&B, management and revenue management. Each department has its own space and access rights, but information moves between departments without retyping or lost messages.
Is it a tool for field teams only?
No. Field teams find their tasks and checklists there; supervisors follow room progress, open incidents and routine compliance without chasing anyone. What the teams enter feeds the tracking directly — no retyping, no manual reporting.
Which modules are included in LITE?
LITE opens two modules of your choice, on top of the base included with every plan: the home screen and announcements. You choose among the operational modules: shift handover notes, agenda, checklists, room status, technical issues, lost & found, lent items, cash floats, quality controls, my teams and the cloud drive. The COMPLETE plan opens every module, and upgrading from LITE to COMPLETE happens mid-subscription, without reconfiguration or loss of history.
Is there a mobile app for field teams?
hub. for hotels is a progressive web app (PWA). Your teams install it from their browser, on Android and iPhone alike, and the icon lands on the home screen: the app then opens full screen, with no app store and no updates to manage. The interface is cached for a fast start; reading and entering data requires a connection.
Can we keep our current PMS?
The Mews integration is available: stays and room statuses synchronise without double entry. For other PMSs, tell us yours during the demo — we check compatibility before any onboarding.